Gerber Collision & Glass - 400 West Grand Avenue, Elmhurst

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Reviews about Gerber Collision & Glass

• Linda Villa
  ★ ☆ ☆ ☆ ☆
  If I could give negative stars I would. My first encounter was with PAUL. RUDE person - acted like I was a bother having him inspect my car after a minor accident. The fist paint job was horrible - we noticed it immediately - and even though PAUL was quick to question us - he had to admit it needed to be redone. After the second paint job - we noticed one of the mudflaps was missing. We were told not to worry - they would get it replaced. We were promised a new one would be ordered. We had to reach out 3 times before we got back in to have the mudflap replaced. TODAY they tell us they will not replace it because we must have caused it to fall off. It is obvious that when they had to repaint -they ripped the mudflap off and were not able to put it back on - and now they are blaming the customer. THEY ARE HORRIBLE - very poor customer service and feeble communication skills. DO NOT even try to allow them to touch your car. NEVER AGAIN. I am reporting them to the BBB today - no one deserves this type of treatment.
• Linda Villa
  ★ ☆ ☆ ☆ ☆
  If I could give negative stars I would. My first encounter was with PAUL. RUDE person - acted like I was a bother having him inspect my car after a minor accident. The fist paint job was horrible - we noticed it immediately - and even though PAUL was quick to question us - he had to admit it needed to be redone. After the second paint job - we noticed one of the mudflaps was missing. We were told not to worry - they would get it replaced. We were promised a new one would be ordered. We had to reach out 3 times before we got back in to have the mudflap replaced. TODAY they tell us they will not replace it because we must have caused it to fall off. It is obvious that when they had to repaint -they ripped the mudflap off and were not able to put it back on - and now they are blaming the customer. THEY ARE HORRIBLE - very poor customer service and feeble communication skills. DO NOT even try to allow them to touch your car. NEVER AGAIN. I am reporting them to the BBB today - no one deserves this type of treatment.

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