Elm Creek Apartments & Townhomes - 1, Elm Creek Drive, Elmhurst

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Reviews about Elm Creek Apartments & Townhomes

• Daniel McGuire
  ★ ★ ★ ☆ ☆
  I lived here from 2006 though 2008 and while AIMCO was and still is the management parent company the leasing staff was entirely different back then than the current staff - professional, responsive, courteous and timely.
  My most recent 30 month lease which ended in April of 2018 was a totally different experience than that of 10 years ago.
  First, the leasing staff never answers phone calls, they always go to voice mail with the hope that you will receive a return call within a day. Staff is not accessible to tenants and if they are with a prospective new lessee they just ignore you and make you wait.
  Maintenance during my current 30 month lease made me wait over a month after I moved in to provide needed repairs to shelving in bedroom closet and pantry - I had to get very verbal to get attention on this. Additionally, my washing machine failed and while maintenance evaluated the machine within a day it took over two weeks to secure a replacement as they had to order the model specific to my unit.
  (Maintenance asked me to close out the request so their record looked good for the manager). The maintenance request was reopened after the new machine was delivered and closed out in a day.
  The property is very pricey, but the amenities,when working, are all good. In 2017 the property went through a major renovation in the halls and public areas and it is very updated and inviting. Too bad the pool and hot tub were down more than they were up due to maintenance issues.
  Parking is a real problem. Regardless of garage parking or outside parking there are fees...very pricey and they do not tell you that the Village of Elmhurst requires a parking sticker - annually - that is an additional $36. My son works evening shifts and there were numerous days when he returned to the property after midnight only to find there were no available spots. He was forced to park in a "reserved" spot and that opens one up to the risk of tow and additional cost.
  My current lease ended 4/16/18 and the close out was an absolute disaster. My security deposit was reduced by $548 and was a total rip off. I contacted the property management co. to express my concern and was totally cut off by a very rude and unprofessional representative. The faux hardwood floors in the apartments ( while a nice feature) inadvertently got scratched upon move out. I was well aware of this and knew there would be charges. To replace 4 floor boards they charged me $350... a total rip off and over charge. I attempted to discuss this with the property manager but, as stated before, the leasing staff does not answer calls they are always sent to voice mail. It has been 10 days since I left my voice mail for the property manager to discuss these outlandish move out expenses but the courtesy of a return phone call was and most likely will never happen.
  Anyone looking a this property, get ready for a very costly experience coupled with declining service, additional costs for everything, and get ready to give up your security deposit when you leave as they will find something wrong with your unit that requires them to keep the majority of your deposit. Thank goodness I was transferred out of state due to new employment... my new apartment community staff and the property management company could teach the AIMCO team how to professionally run a business.

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Nearest organizations

• Errandmaster

  Establishment

  1 Elm Creek Drive, Elmhurst, IL 60126

  +1 630-834-9840

  errandmaster.com
• Silverline Airbrush Studio

  Establishment, Art gallery

  3 Elm Creek Court, Elmhurst, IL 60126

  +1 630-901-1342

  silverlineairbrushstudio.com
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  Elmhurst Seventh-day Adventist Church

  Establishment, Church, Place of worship

  246 West Butterfield Road, Elmhurst, IL 60126

  +1 630-530-0600

  elmhurstsda.org
• Faith CRC Elmhurst

  Establishment, Church, Place of worship

  1070 South Prospect Avenue, Elmhurst, IL 60126

  +1 630-279-1776

  faithelmhurst.business.site

  Closed now: Until 06:00pm
• New Life Carpet Cleaning

  Establishment, General contractor, Laundry

  4 Elm Creek Court, Elmhurst, IL 60126

  +1 630-442-4104

  Closed now: Until 07:00am tomorrow
• Corporate Suites Network

  Establishment, Lodging

  1 Elm Creek Court, Elmhurst, IL 60126

  +1 866-381-9982

  csnhousing.com

  Open now: Until 09:00pm